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联系方式

上海绿欣餐饮连锁管理有限公司
联 系 人:张先生
免 长 途:400-8866-799
手 机:15801813858
电话号码:021-57636346 54881619
公司传真:021-37631325-8012
电子邮箱:lx761210#139.com (#换@)
公司地址:上海市松江区九亭镇伴亭路488号2层

服务优势

服务优势

         一切从客户的实际需求出发,想于客户未想之先,客户没有想到的也将全力以赴;客人的满意,就是我们奋斗的目标。客户的需求就是我们的追求,真诚对待每一个抱怨,守信兑现每一个承诺。
1、质量方针:品质上乘、追求稳定、用心管理、加强提升管理、不断创新。
2、服务精神:热情和蔼、主动询问意见、了解客户信息,总结问题,及时纠正错误,解决回复处理。
3、派专人入住现场管理,服务质量以“诚信、规范”加以实现。
4、诚信:绿欣秉持“精诚合作”客人的满意是我们追求。
5、规范:高品质服务必须规范,其大体包括:礼仪规范、接待用语规范、推介规范、装盛规范、端托规范、摆置规范、候餐规范、收银规范、处理意见、建议规范等等。
6、满意度调查:客人的意见和建议将足使食堂工作的改善和提升管理水平,坚信服务价值
的体现。

                                                                                                                                   服务满意度调查表: 每半年一次

 

       Everything from the customer's actual demand, the customer does not want to think of first, the customer does not think will go all out; guest satisfaction is our goal. Customer demand is our pursuit, sincere treatment of each complaint, and trustworthy to fulfill every commitment.
1, Quality: excellent quality, the pursuit of stability, management intentions, efforts to enhance the management of innovation.
2, the service spirit: a gracious, active inquiry, to understand customer information, sum up the problem, promptly correct the error, resolve back treatment.
3, sent by the arrival on-site management, quality of service to the "integrity and standardization" to be achieved.
4, Honesty: We are principle of "sincere cooperation" customers satisfaction is our pursuit.
5 Specifications: High quality services must be standardized, which generally includes: etiquette, reception term norms, promote standards for holding standard, standard terminal care, placement specification, standard meal waiting, cashier specification, handling comments, suggestions, etc. Specification .
6, satisfaction survey: customers comments and suggestions will be sufficient to improve and enhance the work canteen management firmly believes that service value Embodiment.